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FAQ – UK

 

The eGifts can only be redeemed online at Boohoo.com. An 8-digit pin will be required to make a transaction.

We can offer Pay with Bank Transfer (BACS) as a method of ticket payment available to all customers with a UK Bank account. We are also able to allow credit for those purchasing, provided they pass our credit checks.

For further information on this please email partnerships@thegiftcardteam.

E-gifts will be sent by e-mail to the e-mail address you provided on the day of purchase or the following day.

Any eGifts activated as of 1st March 2023 will have a 12-month expiry, anything activated before will have 24 months. After the expiry dates the eGifts can’t be redeemed.

eGifts are treated as cash and cannot be returned or refunded, they also cannot be replaced if lost or stolen.

No. They can be used as payment for the whole or part of an order. Balance can be checked here: boohoogiftcards.com/gb/en-gb/check-balance